Our Policies

GENERAL
The minimum age for clients and patients at Remedy MedSpa is eighteen. Exceptions may be made for fourteen and over with parental consent. 

If you are pregnant, or believe you may be, please inform us when you schedule your appointment and when you arrive at the spa. 

We accept checks, credit cards, and Care Credit.  Optional gratuities are not included in the esthetician service.

All prices, policies, and services are subject to change. 

In order to provide a relaxing experience for you and others, we ask that you turn off your cell phone upon arrival at the spa.

CANCELLATION & SCHEDULING  
We highly recommend you make an advance reservation for any of our services. However, we will always do our best to accommodate your requests. In order to better serve our patients, we will offer after hour appointments when possible to our regular clients who cannot come in during our regular business hours. A major credit card is required to hold your reservation(s) for after hours appointments. Because of the additional time commitment required of staff members for after hour appointments, the card will be charged for the full amount without prior cancellation. Should you need to cancel, we respectfully request a 24-hour cancellation notice. This courtesy enables us to compensate our employees for their time, and maintains a higher availability of our time for you as well as others. By scheduling an appointment, you are agreeing to our cancellation policy. 

Please advise us upon booking of any allergies, ailments, disabilities, high blood pressure, pregnancy or if wheelchair access is required. 

Late arrivals may result in a shortened appointment.

We ask that first time patients and clients arrive at the office 15 minutes prior to their scheduled appointment time to complete necessary paperwork. Existing patients and clients should arrive 5 minutes prior to scheduled treatment time to check in.

GIFT CERTIFICATES
Gift Certificates are considered a Contract, good from time printed to "Valid through" date. Gift Certificates are not redeemable for cash. It can be transferred for someone else's use.

COMMUNITY CARING 
Working on a fundraiser for your favorite not-for-profit organization? Submit in writing your request for a service. We grant these types of requests when funding is available.

YOUR COMMENTS & SUGGESTIONS
We highly value your opinion. Please let us know what we could do better. Our policies are to ensure that you are taken care of in a professional and timely manner. Our goal is to make every visit to Remedy MedSpa a pleasant one.